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Shipping policy

Welcome to the Holy Grail Vaults Shipping Policy. This policy outlines the terms and conditions regarding the dispatch, delivery, and collection of lots won at auction. By placing a bid and purchasing an item, you agree to the terms laid out below, which operate in conjunction with our standard Terms of Service.

1. Postage, Packaging, and Insurance Costs

  • Buyer Responsibility: The buyer is strictly responsible for all costs associated with postage, packaging (P&P), and transit insurance.

  • Calculation: Shipping costs are not included in the hammer price or the buyer's premium. Depending on the size and value of the lot, shipping costs will either be calculated automatically at checkout or sent to you as a bespoke quote on your final invoice.

  • Transit Insurance: For your protection, all items must be shipped with adequate transit insurance covering the full final hammer price of the lot. We will automatically apply this to your shipping quote.

2. Dispatch Timeframes

  • Cleared Payment: We will only pack and dispatch items once full payment (including the hammer price, any buyer's premium, VAT, and shipping costs) has cleared in our account.

  • Handling Time: We aim to securely pack and dispatch all standard items within [Insert Number, e.g., 3 to 5] working days of receiving cleared payment. Exceptionally fragile, large, or high-value items may require additional time for specialized crating or bespoke courier arrangements.

3. Delivery and Passing of Risk

  • Couriers: We utilize trusted, fully tracked courier services (e.g., Royal Mail Special Delivery, DPD, DHL, or specialized art/antique couriers).

  • Signatures: Due to the nature of our items, all deliveries require a signature upon receipt. We cannot instruct couriers to leave items in "safe spaces" or with neighbors unless you explicitly arrange this directly with the courier at your own risk.

  • Risk of Loss: The risk of loss or damage to the item passes to you (the buyer) as soon as the item has been delivered to your specified address and signed for.

4. International Shipping, Customs, and Duties

  • Worldwide Shipping: We ship to most international destinations. However, it is the bidder's responsibility to check if an item can be legally imported into their country before bidding.

  • Import Taxes and Duties: Any customs duties, import VAT, or clearance fees imposed by the destination country are the sole responsibility of the buyer. Holy Grail Vaults will not falsify customs declarations or mark items as "gifts" to avoid these legal charges.

  • Customs Delays: We are not responsible for any delivery delays caused by customs processing.

5. Combined Shipping

  • Whenever safe and practical, we will gladly combine shipping for multiple lots won by the same buyer in the same auction to reduce your P&P costs.

  • Please note that extremely fragile or heavy items may still need to be shipped separately to ensure their safe arrival.

6. In-Person Collection

  • By Appointment Only: Buyers may collect their won lots in person from our premises located at [Insert Business Address/City] absolutely free of charge.

  • Scheduling: Collection is strictly by appointment only. Please contact us at [Insert Email] to arrange a date and time after your invoice has been paid. You must bring a valid photo ID matching the invoice details.

7. Unclaimed Items and Storage Fees

  • As outlined in our Terms of Service, prompt payment and shipping arrangements are required.

  • If an item is paid for but you do not pay the shipping invoice, fail to collect the item, or the item is returned to us due to multiple failed delivery attempts, we will hold the item for 30 days from the date of the auction.

  • Storage Fees: After 14 days, uncollected items may accrue a storage fee of [Insert Amount, e.g., £5.00] per lot, per day.

  • Abandonment: If an item remains unclaimed after 30 days, Holy Grail Vaults reserves the right to consider the item abandoned. We may re-offer the item at auction to recover storage and administrative costs, without refunding the original buyer.

8. Contact Us

If you require a shipping estimate prior to bidding, or have any questions about the delivery of your lot, please contact us:

  • Email: [Insert Email]

  • Phone: [Insert Phone Number]